StellaService's take

As is the case with every member of the family, holds every customer in high regard. This family-minded business takes a humble approach, dedicated to providing genuine help in guiding you to the most appropriate product for you and your little one. distinguishes itself from the other e-retailers by testing each product by hand as well as offering passionate customer service representatives for support. truly offers an elite service experience that makes it a pleasure to be one of their customers.


User Experience is very simple to navigate, and their product pages are simply great. For each product sold, you'll find a list of features and specifications, customer ratings, accessories for that specific product, a number of photos, and (good, relevant) recommendations on other products that you might be interested in. If you still have questions, there is an 'Ask an Expert' link on every page that immediately puts you in touch with a customer support representative through live chat. Once you've made up your mind, checkout on is a breeze.

Shipping and Returns offers a number of shipping features, and offers free shipping on all orders over $99 (which is very nice because many of their products qualify.) Orders arrive very quickly, and the packaging slips included with your order contain clear return instructions, just in case you change your mind. Furthermore, (just like the rest of the family,) boasts a Lifetime No Worries Returns policy that allows a customer to return an unused product at any time after they buy it for the rest of their lives.

Customer Support (as with the other companies,) offers support six days per week in English and Spanish via phone, email, and live chat. Their customer service representatives seem to know everything possible about the products and policies, and they are always cheerful and ready to help. In addition you'll rarely have to wait on hold when calling

About Bicycle Trailers has an incurable hunger for knowledge.They know everything about bike trailers, trail-a-bikes, protective gear, cargo trailers, even pet trailers; the ones they sell and the ones they don't sell.They then relay that information back to their customers so that they can make a fully informed decision before making a purchase.They also encourage past customers to come back and post an honest review on the purchase to help them help potential customers.

Customer Service Information

Contact Information

(800) 742-0948

Call Support Hours:
M - F: 9:00 AM - 7:00 PM (EST)
Sat.: Closed
Sun.: Closed

Company Address:

2240 Greer Blvd

Sylvan Lake, MI 48320

Status: Not Rated