Bass Pro Shops - BassPro.com Customer Service Ratings at STELLAService

STELLAService's take

Bass Pro Shops is one of America’s premier outdoor retailers, serving over 75 million sportsmen a year. As a company regarded as exceptionally knowledgeable about the outdoors, their committed customer service representatives are equipped to help customers select the most appropriate gear. On BassPro.com, the answer to any question is easy to find. While their product reviews are likely detailed and helpful enough, the web site also offers a customer Q&A forum for product related information provided by outdoor enthusiasts. It's safe to say that BassPro.com is a great choice for all of your outdoor needs.

User Experience

BassPro.com is simple to navigate and use, but it's product pages are what truly stand out. Bass Pro Shop offers product pictures, descriptions, and user reviews. Each product page also features expert reviews and a Q&A message board. Have a question about a fishing lure? Simply post it, and it will quickly be answered by a customer service representative for everyone to see. The checkout process is also fast, and easy.

Shipping and Returns

Bass Pro Shop offers a number of different shipping options ranging from standard to next day. They offer international shipping, and will even deliver on weekends. Shipments arrive at your door with pre-printed return labels, and return instructions just to make returns that much easier, in case you change your mind.

Customer Support

Customer support is where BassPro.com really distinguishes itself. They offer phone, email, and live chat support 7 days per week, and their customer support team is cheerful, knows the products and policies inside and out, and is absolutely committed to helping you answer your question. You spend virtually no time on hold when you call, and their email responses are always thorough and helpful.

About Bass Pro Shops

Bass Pro Shops isn't just fishing. It's an outdoor retail leader in hunting, camping, nature gifts, outdoor cooking, and much more. Bass Pro Shops has become one of America's premier outdoor retailers with destination outdoor retail stores across America and Canada, serving over 75 million sportsmen a year. Each store is unique and offers a truly unforgettable shopping experience - as close to the Great Outdoors as you can get indoors!