Baby Universe - Babyuniverse.com Customer Service Ratings at STELLAService

STELLAService's take

If you're a new parent, you probably have enough to worry about, so Baby Universe's simple, elegant website is a breath of fresh air. Product pages are quite extensive for all of those parents who want to purchase the best for their child. The calming vibe of the site even carries through to the straight-forward checkout process which is clear and easy. They offer excellent shipping options and include pre-printed, sticky return labels with every box. For more support, they offer email and extended hour phone support seven days a week so that you can call during nap time, or whenever you're able to steal a few moments.

User Experience

From their homepage to their checkout page, this site is relaxing, organized and intuitive, making for a terrific customer experience. Action shots of people with their products are surprisingly helpful and safety and recommended age information is nice to have on each product page. Their shopping cart is clear and easy to use and checkout comes with an exhaustive order confirmation page (and email) that instills confidence in your purchase.

Shipping and Returns

Highly flexible shipping options make it really easy to send a package anywhere at any time. And when they arrive, they're packed appropriately and responsibly with a supremely informative packing slip and a pre-printed sticky return label. Everything is covered by their 30-day return policy and orders over $99 ship free of charge.

Customer Support

They seem to understand that questions don't just come up between 9 and 5 - thorough and professional email support responds within 24 hours and extended hour phone support seven days a week in both English and Spanish is supremely helpful.

About Baby Universe

For nearly 15 years, babyuniverse.com has served as a one-stop online destination for a broad selection of brand name products for babies and toddlers. Babyuniverse.com has become a favorite among moms by offering a unique assortment of the best products in all categories such as, baby furniture, accessories, bedding, apparel, nursery collections, gear, gifts and more.