Barnes & Noble - BN.com Customer Service Ratings at STELLAService

STELLAService's take

Just like your neighborhood Barnes & Noble store, BN.com is clean, well organized and customer friendly. Site navigation is intuitive and easy and with extensive product reviews for books, dvd's and cd's. The checkout is about as fast as it gets and plentiful gifting options make gifting totally worry-free. Shipping options are extensive, including a STELLAService favorite, same-day shipping. Packages are well packed with clear and direct return instructions and often arrive before estimated delivery dates. Should you need customer support, extended phone and email hours seven days a week make connecting just as simple as you'd expect. Staff is friendly and never disengages without being sure they've addressed the issue. With customer service like that, it's hard not to love BN.com as much as their bookstores.

User Experience

A very well organized home page along with intuitively designed navigation and BN.com is a pleasure to use. Their intuitive search feature makes sorting and narrowing very easy. Very fast checkout, will have you on your way quickly while extensive gift options are nice and easy to select. Product reviews are plentiful and helpful for books, dvd's and cd's alike. Additionally, Barnes & Noble offers several very active social media outlets with multiple Twitter feeds and loads of Facebook followers.

Shipping and Returns

Shipping is very fast, and there are a miriad of options, including same-day delivery in some parts of the country. Shipments arrive quickly, sometimes far before the estimated arrival dates, and packaging is very efficient. In-box packing slips are clear and easy to understand, and with pre-printed return labels, returning anything is easy.

Customer Support

BN.com offers extended phone and email support hours 7 days a week. Phone staff is very helpful, and often goes above and beyond to make sure that your questions are answered. Emails generally come back within 24 hours and are straightforward and helpful.

About Barnes & Noble

Barnes & Noble is the nation's top bookseller brand for the seventh year in a row, as determined by a combination of the brand's performance on familiarity, quality, and purchase intent. Barnes & Noble conducts its online business through Barnes & Noble.com (www.bn.com), one of the Web's largest e-commerce sites, which also features more than two million titles in its NOOKbook Store.