B & H - BHPhotoVideo.com Customer Service Ratings at STELLAService

STELLAService's take

B&H delivers just what you might expect from the NYC-based electronics authority - stellar product descriptions with extensive photographs and videos for each product and all the technical information even the most experienced professional could ever want. Customer support in the form of phone, live chat and email is fantastic, each agent is a professional, often freelancing in the audiovisual industry themselves. Expect thorough answers for any question and brisk but professional interactions. Shipping, returns and all customer support are a breeze although it should be noted that they do not send or receive packages or respond to customer queries on Saturdays. B&H has been rated "Excellent" by STELLAService for all around fantastic customer service.

User Experience

B&H (www.bhphotovideo.com) is designed to be as easy to use as possible. Extremely easy to navigate, and tons of search features make finding products easy. As you'd imagine, they provide absolutely stellar product descriptions and reviews, along with great pictures and video demos of most products. B&H is hyper useful for photo professionals and novices alike. Shopping cart and checkout are both clean and easy, too. Overall, a very customer-friendly place to shop.

Shipping and Returns

Shipping is very easy through B&H as their fulfillment process is very clear and organized on their web site. They ship anywhere in the world and have numerous shipping options. Each box includes a great packing slip and return instructions. To return an item, you must request an RMA (return merchandise authorization) number either by phone or online and return the item within 15 days.

Customer Support

B&H offers email, live chat and phone support from Sunday to Friday. Hold times are very short and customer service agents seem to have mastery of all products at a professional level. Don't expect overly personal responses but the staff is friendly, helpful and totally committed to solving the issue at hand. If you're looking for expert opinions and analysis in electronics, it's hard to beat the very knowledgeable staff of B&H.

About B & H

B&H is world renowned as the place to be for all your photo, video, pro audio and digital imaging needs. Their overriding goal is to make you, our customer, feel comfortable and satisfied with your experience here. Their commitment to sales quality and customer satisfaction is second to none. B&H has strong feelings about our customers and, to that end, their sales and support teams are dedicated to making your experience a pleasant and lasting one.