Avon Products Inc. - Avon.com Customer Service Ratings at STELLAService

STELLAService's take

Avon makes shopping for cosmetics just as effortless as you might expect them to. Excellent product reviews help answer specific questions about pairing products with various skin types and tones while quick-shop isn't necessary because all checkout processes are streamlined to one easy-to-ready page. After the purchase, they maintain good communication throughout the shipping process and all purchases come with pre-printed return slips. In addition to an amazing 365-day return policy, Avon.com offers extended hour phone support seven days a week and snappy responses to email queries. Perhaps best of all is the Avon community, found through their Facebook page and Twitter feed, where Avon vendors and customers form a fantastic community to discuss these elegant products.

User Experience

The Avon.com website will delight you with their easy on-page check out and the intuitive navigation. At product pages, outstanding product reviews help answer pointed questions about matching products to various user complexions. On top of all that, the Avon social community (blog, Facebook, Twitter) is highly useful and impressive.

Shipping and Returns

Avon honors an incredible 365-day return policy. Even better, returns are made easy as all products arrive with a pre-printed return slip, just in case. During shipping and delivery, confirmation emails are sent through each step of the process and can be viewed at Avon.com.

Customer Support

Avon handles both call-in and email customer support wonderfully. Their email responses come within 24 hours, and phone operators take calls for extended hours seven days a week.

About Avon Products Inc.

The vision of Avon is to be the company that best understands and satisfies the product, service, and self-fulfillment needs of women globally. The company's dedication to supporting women touches not only beauty-but health, fitness, self-empowerment and financial independence.