STELLAService's take
Just like your neighborhood bead shop, there's a lot of little things going on at Artbeads.com. Don't get overwhelmed by the great selection, this is a highly customer friendly company. In addition to wide selection, they offer project ideas and inspirational tutorial videos not just through their site, but through their blog, YouTube channel, and their Twitter and Facebook pages. To make it easy to get your beading supplies, they ship everywhere, supply printable return templates and offer a generous 60-day return policy. For personal service they have phone agents seven days a week and speedy email replies. The knowledgeable people we spoke to didn't just seem to know beads, they also use them.
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User Experience
Great social media in the form of a YouTube channel, blog, Facebook page and Twitter feed help Artbeads.com create the same community you'd expect from a local bead shop. Their site has a multitude of products, each with extensive details and user question forums.
Shipping and Returns
Shipping and returning is effortless. Artbeads.com ships globally and supplies printable return templates. They have a 60-day return policy and beads are packed carefully and even lovingly. Most orders come with a nice card.
Customer Support
Artbeads.com hires the right people for their customer support staff. Seven days a week for both phone and email, agents are friendly and knowledgeable on a personal level, often speaking from their own experience with products.
About Artbeads
Shop Artbeads.com for everything you need to make quality jewelry. You’ll discover over 27,000 items including Swarovski crystal beads, the finest sterling silver beads and beads from amazing artisans throughout the world. You’ll also find tremendous value with everyday low prices, wholesale volume discounts, a lifetime product guarantee and free shipping in the U.S. on orders of only $10 or more. For a little inspiration and help getting started, visit their Learning Center for over 1,000+ free jewelry and craft ideas plus tips and video tutorials that will have you making gorgeous jewelry in no time at all.
Customer Service Information
Contact Information
8667152323
Call Support Hours:
M - F: 7:30 AM - 5:15 PM PST
Sat.: 7:30 AM - 5:00 PM
Sun.: 7:30 AM - 5:00 PM
Company Address:
11901 137th Avenue Court KPN
Gig Harbor, WA 98329
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 1 - 5 days
- International shipping available
- Shipping free with $10.00 order
Return Process
Generally 60 day window for refund or credit;
Outstanding areas
- Active in social media
- Passionate support staff
- In-depth product info
- Knowledgeable support
Company Statement
Artbeads.com is a leading provider of beads and jewelry supplies to jewelry and fashion designers. Our mission is to serve our customers by providing quality products, outstanding service and the inspiration to create something beautiful.