STELLAService's take

A|X Armani Exchange has succeeded in providing its customers with both a modern online shopping experience and elite customer service. From its sleek, informative Web site to its fast shipping and easy returns, A|X has focused on all of the right service details. Armani Exchange has also employed a knowledgeable support staff that is quick to respond to all of your fashion needs.

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User Experience

ArmaniExchange.com's site is clear, easy to use, and helpful. Browsing through products is a breeze, and there is lots and lots of information about each and every product on the site. Their shopping cart and checkout process are both simple and streamlined, and ArmaniExchange.com accepts a wide variety of payment options.

Shipping and Returns

With order and shipping confirmation emails, very fast shipping (it gets to you in 2-3 days,) easy returns (mail it back with their prepaid return labels, or bring it in to a store,) ArmaniExchange.com shines when it comes to shipping and returns. You can shop confidently knowing that your order will get to you quickly, and that you'll be able to return it without any hassles if you change your mind.

Customer Support

A|X's 24/7 call and email support means that you have a team of fashionistas (and fashionistos) there to help you out around the clock. The customer support team is friendly and knowledgeable, and customers spend very little (if any) time waiting on hold. Additionally, ArmaniExchange.com's support team is quick and thorough when responding to emails. Next time you have a question about designer jackets in the middle of the night, you'll know where to turn.

About Armani Exchange

A|X Armani Exchange is accessible Armani, inspired by street-chic culture, fashionable dance music and everything that signifies freedom and personal style. Armani Exchange is the youthful label created by Italian designer and entrepreneur Giorgio Armani. With Armani Exchange, Mr. Armani interprets his sensual and unique style to create a casual, yet sophisticated collection for the young, urban and sexy. It designs, manufactures, distributes and retails fashion and lifestyle products, including apparel, accessories, eyewear, watches, jewelry, and music.

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Customer Service Information

Contact Information

(800) 717-2929

Call Support Hours:
(24/7)

Company Address:

111 8th Avenue, 9th floor

New York, NY 10011

Shipping Options

  • Est. Delivery Time (Standard): 5 - 7 days
  • Shipping cutoff time: 1:00 AM (EST)

Return Process

Return shipping is free; Generally 30 days for refund or credit; Pre-paid return label in package

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What is this?

Status: Rated

Awarded Jul, 2011

What is this?

Outstanding areas

  • Intuitive site design
  • Simple returns
  • Fast standard delivery
  • Knowledgeable support
  • Pre-paid return label