American Muscle - AmericanMuscle.com Customer Service Ratings at STELLAService

STELLAService's take

It's hard to imagine a company with a more suped-up dialogue with their customers than American Muscle. Through their blog, Twitter feed, Facebook page and YouTube channel, they're constantly interacting with their customers and the industry. This all feeds directly into their site which features excellent photos and video for many products and installations. As if this weren't enough, the site navigation allows for a hyper efficient online shopping ride. For assistance, they offer support six days a week with both email and phone from highly knowledgeable staff. Their 30-day return policy makes things easy and shipping and returns are both simple and quick, giving you more time on the road and less time in the post office.

User Experience

American Muscle nails the customer friendly website on multiple levels. Great searchability complete with an amazingly helpful auto-fill feature. Very quick checkout, highly intuitive site-navigation, plus a blog, Twitter, Facebook and even a YouTube channel. Also the media on the site is very helpful, full of photos and videos for products and installation.

Shipping and Returns

The shipping process here is simple and totally accommodating; extending free shipping on all orders and email communication for all steps of shipping. Products are packed incredibly well, very important given the nature of what they're sending. Returns are still a cinch with super friendly staff and a 30-day cash-back policy.

Customer Support

American Muscle extends solid customer communication as well with email support and phone support six days a week. Regardless of your automotive means of transportation, American Muscle's support staff are knowledgeable and helpful.

About American Muscle

AmericanMuscle.com is well established as one of the best, most reliable online aftermarket retailers of Mustang Parts in the business. Catering to the needs of all late-model Mustang owners and enthusiasts, they sell the hottest products at the best prices you can find. Their staff of over 140+ offers top-notch customer service.