American Girl - AmericanGirl.com Customer Service Ratings at STELLAService

STELLAService's take

If there's one thing that American Girl Dolls knows, it's that customers love options. Whether it's in choosing the perfect shoes for your doll or customizing gift wrapping and packaging from their huge spread of gifting options, they put you in control across the board. The quality of their personalized dolls is already legendary, but with 24/7 phone support in English, Spanish and French, they make it as easy as possible for people to receive answers or help. Checkout is super easy and they honor a remarkable 365-day cash-back return policy. Wear your STELLAService Seal with pride American Girl!

User Experience

Americangirl.com seamlessly bridges the age gap offering a highly intuitive homepage for both the kids and adults interested in American Girl Dolls. In addition to the inherently personalized products, they also present an elaborate array of highly customizable gifting options. Checkout is fast and easy so you can get your personalized products in no time.

Shipping and Returns

Shipping to the United States and Canada is available online and all other international shipping requests simply require a quick phone call. AmericanGirl.com lists a link to their shipping policy globally throughout the site. Once they do arrive, packages are beautifully packed. If you're unsatisfied with the product, American Girl honors an amazing one-year cash back return policy.

Customer Support

AmericanGirl.com displays their email and phone numbers clearly and effectively. When you need to reach out, they offer phone support 15 hours a day in English, Spanish and French. You can expect any question you pose over email to be answered in a correct and timely manner.

About American Girl

American Girl celebrate girls and all that they can be. That's why the company develops products and experiences that help girls grow up in a wholesome way, while encouraging them to enjoy girlhood through fun and enchanting play.