Altrec - Altrec.com Customer Service Ratings at STELLAService

STELLAService's take

Every aspect of Altrec.com makes it clear that they are committed to providing a great customer experience. Their website is easy to use and chock full of pertinent product pictures and descriptions. Their customer support team is ready and willing to help 7 days per week, and they have a 100% no-questions-asked life time Satisfaction Guarantee. Everywhere you turn, Altrec.com's site and employees are there to help you make the right shopping choices. On the off chance you should need to return something, you can return whatever you want, whenever you want. Altrec.com has great customer service. It's as simple as that.

User Experience

Altrec.com has an attractive and simple interface. Their product pages have great descriptions of the products, multiple pictures of each item, and some even feature videos of the product. Every product page has user reviews, a Q&A message board in case you have questions for the experts, and a list of similar products from the same manufacturer. The shopping cart and checkout process are clear and easy, and an invitation to chat with a sales rep pops up when you visit the site. Altrec.com makes online shopping about as easy and comfortable as it can be.

Shipping and Returns

Altrec.com offers a number of shipping options including expedited and international, and the ability to track your order status through their website. Altrec also has a "100% No-Questions-Asked Lifetime Satisfaction Guarantee." They don't ask questions, they don't hassle you, they just make customers happy.

Customer Support

Altrec.com's customer support is simply fantastic. Pick how you'd like to get in touch with them: phone, email, or live chat. All three are available in English or Spanish, every day of the week. Customers spend very little time waiting on hold, and as soon as you get connected to one of Altrec.com's friendly customer service representatives, they start working hard to resolve your issue.

About Altrec

The Altrec.com Web site launched in March 1999 with the belief that spending time outside - whether climbing a mountain or taking a quiet hike - helps to live a healthy, balanced life.The team at Altrec is comprised of outdoor enthusiasts, explorers and adventurers. That's why they seek out the best stories, the best information and the best clothing and equipment available today.Whatever path you choose, the Alrec team hopes to help you along the way.