About American Eagle Outfitters
It was once a purveyor of outdoor gear, but American Eagle Outfitters now feathers its nest with polos and khakis. The mall-based retailer sells casual apparel and accessories (shirts, jeans, shorts, sweaters, skirts, footwear, belts, bags) aimed at men and women ages 15-25. The chain operates about 1,100 stores in all 50 US states, Puerto Rico, Canada, and now in the Middle East. Virtually all of the company's products bear its private-label brand names: American Eagle Outfitters, aerie, and 77kids. Direct sales come from the company's website and its AE magazine, a lifestyle publication that doubles as a catalog.
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Customer Service Information
Contact Information
Company Address:
77 Hot Metal Street
Pittsburgh, PA 15203
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 3 - 7 days
- International shipping available
- Shipping free with $100.00 order
- Shipping cutoff time: 1:00 PM (EST) for Next Day Shipping
Return Process
Generally 365 days for refund or credit;
Outstanding areas
- 24/7 call support
- 365 day returns
- Low call hold time