Making people smile is no small accomplishment. It's an art and a passion that's been in their family for decades - it's what drove Jim McCann to open his first flower shop in 1976. It's not just in their business plan; it's actually how they see the world. For Flowers, delivering happiness is more than a nice thought - it's been their business practice for more than 30 years. And it's a job they're lucky to have. They know it. When someone gets their flowers they can tell they agree. It's as plain as the smile on their face.