Outstanding Areas
- 365 day return policy
- 100% satisfaction guarantee
- Friendly support staff
- Extended call support hours
88 / 100
About Drs. Foster & Smith, Inc.
Cats, dogs, and fish . . . oh my! With over 16,000 different products Drs. Foster & Smith is the nation’s largest catalog and online supplier of pet supplies such as food, supplements, medicines, bedding, and toys. The company sells brand-name items, as well as its own Drs. Foster & Smith-branded pet care products through catalogs and three websites, DrsFosterSmith.com, FosterandSmithAquatics.com, LiveAquaria.com, and provides complete pet pharmacy services. Drs. Foster & Smith also offers pet care information on PetEducation.com and operates a retail store near its headquarters in Rhinelander, Wisconsin. The pet products retailer has expanded its business by buying Neeps, Pet Warehouse, and LiveAquaria.com. The company is owned and operated by veterinarians Dr. Race Foster and Dr. Marty Smith and has been in business since 1983.
STELLAService Scorecard
| Area | Points Earned | Points Available |
|---|---|---|
| User experience | 88 | 100 |
| Shipping and returns | 87 | 100 |
| Customer support | 89 | 100 |
| STELLA Rating | 88 | 100 |
Scores above 80 generally reflect high quality customer service, and scores above 90 reflect an elite level of service. Learn more about what drives our STELLA Ratings.
Awarded:
Contact Information
Commitment to Service
There is no doubt that animal lovers know how to pamper their pets. Drs. Foster & Smith (DFS) takes a similar approach with its customers. DFS offers a return policy with a 100% satisfaction guarantee. In addition to a professional and knowledgeable support staff, DrsFostersSmith.com provides a free video center, articles and PetEducation.com that help educate shoppers on specific animal issues. On top of it all, it is evident that the DFS support staff is empowered to resolve customer issues quickly and effectively.