Outstanding Areas
- Short call hold time
- Quick email reply time
- Great live chat help
- Easy-to-use Website
90 / 100
About JoggingStroller.com
JoggingStroller.com has a small staff of roughly 40 people, and everyone involved works very hard to keep the gears running smoothly and customers satisfied. Whether its selecting the safest and best jogging strollers, providing valuable stroller information, or packing up orders and shipping them out ASAP, they approach every step with the utmost concern for their customers and company. Far from a suit-and-tie establishment, the casual environment at JoggingStroller.com (from the warehouse, call center and creative office in Sylvan Lake, MI to the R&D and merchandising center in Minneapolis, MN) reflects a Value that rests at the very core of their company philosophy: "Be Yourself, No Exceptions."
STELLAService Scorecard
| Area | Points Earned | Points Available |
|---|---|---|
| User experience | 89 | 100 |
| Shipping and returns | 92 | 100 |
| Customer support | 91 | 100 |
| STELLA Rating | 90 | 100 |
Scores above 80 generally reflect high quality customer service, and scores above 90 reflect an elite level of service. Learn more about what drives our STELLA Ratings.
Awarded:
Contact Information
Commitment to Service
It is rumored that Brad Sorock, the co-founder of JoggingStroller.com, personally tests every new model of jogging stroller that the company sells. His attention to detail has obviously carried over to the company's service proposition as well. JoggingStroller.com provides easily accessible customer support via call, email and live chat, and provides transparency around these communication channels through its "customer service report card," displayed at the bottom of every page of their Website. Any product indecision can be eliminated with their "Return Shipping Insurance", which comes at a price far lower than the cost of postage to return a product such as a stroller. JoggingStroller.com truly provides outstanding customer service.