Outstanding Areas
- Easy accessible help
- Knowledgeable staff
- Speedy email reply time
- Easy to use Website
82 / 100
About Bike Tires Direct
What started as a local bike club selling its excess imported tires has grown to be one of the most popular internet retailers in the country. Bike Tires Direct purchases in large volumes and passes the savings on to you. The management and staff are avid cyclists and racers and sell the products cyclists like to use. They share their expert knowledge, and pride themselves on providing the best customer service around. Located in Portland, Oregon - a city known for it's fantastic cycling culture, Bike Tires Direct works hard to provide great service.
STELLAService Scorecard
| Area | Points Earned | Points Available |
|---|---|---|
| User experience | 85 | 100 |
| Shipping and returns | 83 | 100 |
| Customer support | 79 | 100 |
| STELLA Rating | 82 | 100 |
Scores above 80 generally reflect high quality customer service, and scores above 90 reflect an elite level of service. Learn more about what drives our STELLA Ratings.
Awarded:
Contact Information
Commitment to Service
Bike Tires Direct was started organically out of a garage and has kept its intimate charm to this day. The company encourages customers to contact them, knowing that its knowledgeable and friendly support staff is one of its greatest assets. Bike Tires Direct also understands that time is a valuable commodity, providing a an easy 3-click checkout as well as quick reply email times.