Outstanding Areas
- Short call hold time
- Quick email reply time
- Great live chat help
- Easy-to-use Website
89 / 100
About BicycleTrailers.com
If you thought there was a lumbering corporate monster behind one of the #1 dealers of bicycle trailers in the world, you couldn’t have been further off. Between BicycleTrailers.com and its sister sites it has a small staff of roughly 40 people. From writing product reviews to loading up the trucks, they each work as hard as possible every step of the way, maintaining the highest possible standards of integrity and customer service. They like to keep their customers happy and their vendors busy, period. They accomplish this feat (and keep themselves sane) by avoiding the bureaucratic overload and organizational rigidity that can make giant corporate operations less-than-fun places to work.
STELLAService Scorecard
| Area | Points Earned | Points Available |
|---|---|---|
| User experience | 85 | 100 |
| Shipping and returns | 92 | 100 |
| Customer support | 91 | 100 |
| STELLA Rating | 89 | 100 |
Scores above 80 generally reflect high quality customer service, and scores above 90 reflect an elite level of service. Learn more about what drives our STELLA Ratings.
Awarded:
Contact Information
Commitment to Service
BicycleTrailers.com holds every customer in high regard. This family-minded business takes a humble approach, dedicated to providing genuine help in guiding you to the most appropriate product for you and your little one. BicycleTrailers.com distinguishes itself from the other e-retailers by testing each product by hand as well as offering passionate customer service representatives for support. BicycleTrailers.com truly offers an elite service experience that makes it a pleasure to be one of their customers.