STELLAService's take

UncommonGoods.com provides high quality customer service along with its unique product offering. Their website is easy to navigate and provides thorough product information along with helpful user reviews. The company also offers a friendly support staff that is empowered to help you on the phone, via email or live chat. UncommonGoods is known for upholding its satisfaction guarantee. The website gives off a whimsical, interesting vibe that easily draws customers in. With uncommonly good customer service, it's no wonder that UncommonGood.com is rated "Elite" by STELLAService.

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User Experience

UncommonGoods.com has a site that manages to organize all of their "uncommon goods" into an easy to navigate site full of whimsical eccentricities. Their "Uncommon Knowledge" section is a list of hundreds of facts like "why we carve pumpkins on Halloween" with a link to a product next to them - that one links to ceramic jack-o-lanterns. It's easy to get side tracked in all the interesting facts and products they offer, but once you hone in on what you're looking for, product pages are helpful with a narrative style "product story," information sheet and a "details" tab for those who would like to get more specific. Each page also has customer reviews and a Q&A board. Their shopping cart is simple and straightforward, as is checkout and they offer lots of good payment options.

Shipping and Returns

Uncommon Goods ships all over the world and offer lots of expedited options. Shipping is very fast, often arriving way before the projected delivery dates. All boxes come with a sticky label included for super easy returns. And every purchase is backed by a 100% satisfaction guarantee - they'll take anything back for a full refund at any time (as long as it's in new condition.)

Customer Support

Need help or have a question with your uncommon goods? They offer extended hours of support for phone, email and live chat 7 days a week. There are no phone holding times and staff is as friendly as their site is, going out of their way to be positive and make sure that customers have a good shopping experience. Email questions are returned within three hours and, just like phone help, are supremely helpful, personal and detailed. Live chat isn't quite as superb as the others but provides instant replies and terrific service.

About UncommonGoods

Founded in 1999 and headquartered in New York City, UncommonGoods is a catalog and online retailer of creatively designed, high-quality products. At UncommonGoods you'll find a wide variety of unique, handmade and recycled gifts that are perfect for home, kids, pet-lovers, baby showers, moms, dads, weddings and those "just because" occasions.


Customer Service Information

Contact Information

8883650056

Call Support Hours:
M - F: 8:00 AM - 1:00 AM (EST)
Sat.: 9:00 AM - 12:00 AM
Sun.: 9:00 AM - 12:00 AM

Company Address:

140 58th Street Building B, Suite 5A

Brooklyn, NY 11220

Shipping Options

  • Overnight shipping available
  • Est. Delivery Time (Standard): 3 - 5 days
  • Shipping cutoff time: 5:00 PM (EST) for Overnight / Next Day, Two Day, Standard Shipping

Return Process

Generally 365 day window for refund or credit;

Community Rating

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What is this?

Status: Rated

Awarded Feb, 2013

What is this?

Outstanding areas

  • 100% satisfaction guarantee
  • Simple returns
  • Expert product advice
  • Fast email replies