The Watchery - TheWatchery.com Customer Service Ratings at STELLAService

STELLAService's take

Since 2001, TheWatchery.com has established a reputation on steep discounts and high quality customer service. Shoppers have the ability to quickly browse a large variety of watch types and brands on the company's easy-to-use web site. Also, the company is especially savvy at supporting its customers via live chat, 24/7. Shoppers can feel confident that they will be handled with care at TheWatchery.com. TheWatchery.com has been rated "Excellent" by STELLAService, so customers can rest assured that their customer support will be as excellent as their new watch.

User Experience

Great product pages that give nuanced detail along with great photos, shipping information, and relevant item suggestions make picking the right watch easy. Their homepage is a bit busy and navigation could be cleaner, but for product information and ease of checkout, TheWatchery.com is fantastic. Additionally, their order-review page is clear and conclusive making sure you get exactly what you want.

Shipping and Returns

With free shipping anywhere in the United States and lots of international shipping options, TheWatchery.com takes all the work out of sending a watch anywhere you want it. Delivery is very fast, usually in under three days, and boxes are packed efficiently and attractively. Returns are equally easy, just email for an RMA# (return merchandise authorization number) and return the box.

Customer Support

TheWatchery.com offers phone help all day every day but Saturday and live chat during business hours Monday through Friday. Call from home or your computer with their click-to-call feature and don't worry about waiting on hold because callers rarely experience hold times. Customer service representatives are very helpful and friendly. Email help is also available and effective. Response time varies greatly but answers are consistently solid. Live chat can take a minute or two for replies but, like phone and email, answers are usually quick, efficient, and helpful.

About The Watchery

The Watchery is your source for luxury watches by top brands like Chopard, Ebel, Concord, Baume and Mercier, IWC, and Parmigiani. With discounts of up to 80 percent, TheWatchery.com offers stylish watches that don't break the bank.