Soap - Soap.com Customer Service Ratings at STELLAService

STELLAService's take

The customer's complete satisfaction is Soap.com's top priority. Their mission is to offer all of your daily essentials at prices that "rock," along with the convenience of fast, free shipping and the best customer service around. Standing behind this mission, Soap.com is making it easy for customers to contact them by phone or Web 24 hours a day, seven days a week. Return policies don't come any better than the 100% satisfaction guarantee and Soap.com's 365-day, no questions asked return window. The site itself is remarkable for it's ease of use and extensive product information, given their enormous selection. This is an easy site to love.

User Experience

Soap.com has a huge inventory and it's well organized, clean and intuitive for search and navigation. Product descriptions are elaborate and separated into "ingredients" and "description" where applicable. Fun statistics are given for each item such as "Popularity: #6" in Body Gift Sets on Diapers.com. Reviews are helpful, plentiful and easy to read. Throughout, a helpful shopping cart maintains the organized, clean vibe of the site while tons of payment options and a four-click checkout, getting what you need is fast and convenient.

Shipping and Returns

Shipping couldn't be easier than it is with Soap.com. They offer free one and two-day shipping on all orders over $39 and same-day delivery is available in many areas, if orders are placed in the morning. Two-day shipping is standard, but most packages only take one day to arrive. And making you feel even better about your purchases, Soap.com backs everything they sell with a 100% satisfaction guarantee and a 365 day, no-questions asked return policy.

Customer Support

Soap.com is simply obsessed with customer service. 24/7 phone and email help makes them accessible at all times, and callers never have to wait on hold to talk to a live representative. The phone representatives are among the best we've rated as they go way above and beyond to make sure that you're happy and completely satisfied with your shopping experience. This commitment to customer service is apparent in every interaction with their phone representatives, and email support is equally as wonderful, with responses in three hours and personal, friendly, supremely helpful answers.

About Soap

Meet Soap.com. With over 25,000 products under one virtual roof, they do the dirty work for you. They've got great prices too, with fantastic everyday values across their range of products and a Savings Center that makes it easy to find the stuff on sale this week. And here's the best part: Soap.com delivers everything to your door in 1-2 days for free. No lines. No heavy bags. No driving. And did we mention their award-winning customer service? Soap.com takes pride in delighting their customers, and do everything they can to ensure that your experience is hassle-free, fun and rewarding. Soap.com is there when you need them - 24/7, 365 days a year.