Road Runner Sports - RoadRunnerSports.com Customer Service Ratings at STELLAService

STELLAService's take

Since 1983, Road Runner Sports has been dedicated to providing customers with outstanding customer service. When the company expanded online, it never lost sight of this mentality. RoadRunnerSports.com provides an easy-to-navigate web platform to browse your favorite running gear. Their product pages are exhaustive and help runners of any level make the right decision. On top of it's rich product information online, the company provides a knowledgeable and enthusiastic group of service representatives to ensure you choose the right product. Feel free to contact RoadRunnerSports.com any day of the week to receive its elite service.

User Experience

Site layout and navigation are intuitive and attractive but the product pages are the highlights of this fantastic website. Extensive information and detailed shoe specifications are only the beginning. Each shoe is broken down into which activities it's intended for, what shoe family or category it belongs to and how it differs from it's manufactured predecessor - enough info for even the most serious runners. Additionally, product pictures are great, and reviews are both helpful and detailed. Not to be left out, their three-click checkout is about as fast as it gets.

Shipping and Returns

RoadRunnerSports.com's obsession with being fast extends to its standard shipping, and if you spend over $25, that shipping is free. In-box service is good as well as each box includes clear return instructions and a smart return label. Just slap it onto a box, and you're ready to return your unwanted shoes.

Customer Support

RoadRunnerSports.com's customer support on phones, live chat and email (all available weekdays) is fantastic and operated by agents who are clearly runners themselves. Customer service representatives hit email support out of the park with terrific, personal and helpful responses coming back in less than three hours (yes, really). Live chat answers are excellent as well and connection is fast. It's pretty rare that you encounter customer service representatives who are truly passionate about their products, but that's exactly what you'll find at RoadRunnerSports.com

About Road Runner Sports

Road Runner Sports offers the best prices and selection on men's and women's running shoes, jogging shoes, kids' sneakers, running apparel and running gear for cross country and track runners, marathoners, triathletes and beginning runners. Find heart rate monitors and watches plus a huge nutrition selection. They carry the top brands and models, including Asics, adidas, New Balance, Nike, Brooks, Reebok, Dunham and Saucony. You're guaranteed a perfect fit whether you are training for an Ironman competition or jogging for weight loss.