ReStockIt - ReStockIt.com Customer Service Ratings at STELLAService

STELLAService's take

ReStockIt.com offers a wide selection of products and excellent customer service. The company provides a robust web site with detailed product information, and an easy-to-use "reorder" feature that allows for a smooth ordering process. In addition, ReStockIt.com provides reliable, friendly customer support from knowledgeable service representatives who are happy to go out of their way to answer your questions. They even reply to emails with helpful, clear answers within about four hours. With terrific service like this, they've proven to be a great destination for your all of your office supply needs.

User Experience

ReStockIt.com's homepage is a bit cluttered but navigation is easy and search is helpful, so don't be fooled into thinking that it's not a user-friendly web site. Their product pages have very detailed information and a growing number of helpful customer reviews to help you make an informed decision when shopping. We like their shopping cart which is especially clear and easy to use, including lots of in-cart features that allow customers to tweak orders in-cart before placing a final order. Checkout is very easy and very fast.

Shipping and Returns

Orders arrive quickly, and a shipping confirmation email keeps customers in the loop with their deliveries. All shipments include a packing slip, but it doesn't provide much information. Returns are quite easy, but require a phone call to get an RMA# (return merchandise authorization number) before you can return your order.

Customer Support

ReStockIt.com has phone and email support for extended hours on weekdays and live chat during business hours. Callers won't wait on hold and phone representatives are friendly and do what they can to help answer your questions. Replies to emailed questions all come back in under four hours and are equally as helpful, friendly and personal as phone answers. In short: if you have a question, ReStockIt.com makes it very easy to get an answer.

About ReStockIt

ReStockIt.com takes pride in offering quality Restaurant, Janitorial Supplies, Office Supplies and Technology Products. They operate based on the guiding principles of easy and convenient online shopping, competitive pricing, superior customer service, large product selections, and a commitment to customers and employees.