GNC - GNC.com Customer Service Ratings at STELLAService

STELLAService's take

It is clear that GNC not only takes pride in the quality of its products but also in offering its customers excellent customer service. The company offers a sleek web interface with helpful product reviews and a smooth ordering process. Their smart search feature and Q&A board for each product is particularly helpful. With customer support, the GNC staff is knowledgeable and available to answer your questions 24 hours, 7 days a week. You can rest assured that GNC takes care of its customers.

User Experience

GNC.com offers good navigation and a supremely smart search feature. Searches can be filtered or narrowed in all kinds of interesting ways, such as a desired result of a supplement. In addition, their product pages are outstanding with loads of information, nutrition facts, in depth user reviews and a Q&A board. Their shopping cart is well organized and checkout is a breeze.

Shipping and Returns

Shipping options are plentiful and well communicated on-site. Orders come with a great packing slip and nice, clear return instructions to go with the pre-printed return label also in-box. Overall, returns are super-simple.

Customer Support

Low hold times and tremendous staff in both attitude and knowledge make GNC's 24/7 call support team one of our favorites. Email support is equally impressive with personal, specific answers and relatively prompt return times.

About GNC

GNC Holdings, Inc., headquartered in Pittsburgh, PA, is a leading global specialty retailer of health and wellness products, including diet and sports nutrition items, vitamins, minerals, and herbal supplements, and trades on the New York Stock Exchange under the symbol "GNC."

GNC has more than 7,700 locations, of which more than 5,900 retail locations are in the United States (including 928 franchise and 2,146 Rite Aid franchise store-within-a-store locations) and franchise operations in 56 countries (including distribution centers where retail sales are made). In addition to its retail locations, GNC operates and manages manufacturing facilities producing the majority of its branded proprietary products, allowing GNC to guarantee quality, purity and potency of GNC products.