eBags has grown to be one the world's most recommended retailers of bags because it provides elite service to its customers. In fact, their first core value is to be "Respectful", which means treating all "eBaggers" with the highest level of service, honesty and integrity. From the transparency of information provided on their website, to the speediness of package delivery and enthusiasm of their customer service representatives, this trait shines throughout the company. eBags has also created a fun atmosphere for their employees, which translates into a deep passion for customers, whether they are first time shoppers or company loyalists.
Great site layout with simple and intuitive search and navigation is only the tip of the iceberg for eBags.com. They use a variety of social platforms, advertised clearly on their website, to keep the conversation with consumers going. They share videos and promotions, and ask their fans their opinions about new products on their Facebook page, while their blog focuses on fashion trends. Product pictures and videos are helpful as are the customer reviews on product pages. Checkout is simple, with the tons of payment options offered.
Shipping and Returns
Shipments arrive very quickly, sometimes before the expected date. Returns are fantastically easy, as each box comes with a printable pre-paid return label and a leisurely 60-day return window.
If ever needed, eBags offers three stellar ways to seek first-person help. Extended hour phone support is outstanding with nice, knowing and insightful staff. Live chat is available 24/7 with equally friendly and capable agents on the other end. Emails come back quickly and answers are friendly and thorough.
eBags is the world's largest online retailer of bags and accessories for all lifestyles. The company currently employs over 75 people and is located in Greenwood Village, Colorado. They carry a complete line of premium and popular brands, including Samsonite, JanSport, The North Face and Eagle Creek. From backpacks and carry-ons to computer cases and handbags, eBags combines the best selection of products with unrivaled service and extremely competitive prices.
Customer Service Information
Call Support Hours:
M - F: 7:00 AM - 10:00 PM (MST)
Sat.: 7:00 AM - 10:00 PM
Sun.: 7:00 AM - 10:00 PM
- Est. Delivery Time (Standard): 3 - 7 days
Return shipping is free; Generally 60 day window for refund or credit;
- Intuitive site design
- Simple returns
- Pre-paid return label
- Fast email replies
- Helpful live chat support