STELLAService's take
DVD Empire is a professional company that you can trust. They don’t just sell products, they provide their customers with extensive information while they shop. We especially love all the additional information that comes on product pages in the form of In-house reviews, customer comments, editorial articles, and interviews with the cast and crew that are all available to help you make informed buying decisions. If needed, their first-person support is outstanding with any issue. With all of this outstanding customer service, it's not surprising that DVDEmpire.com received the highest rating from STELLA Service, "Elite."
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User Experience
Navigation and search are so great on DVDEmpire.com that it can be easy to forget just how huge their inventory actually is. Content, layout and site-organization are intuitive and simple to use, making it easy to find both specific titles and good recommendations. Tons of product detail and information is available on product pages, including 'Empire Reviews', customer comments, suggestions, screen shots, synopsis and cast and crew. Add in great gifting options, lots of ways to pay, and checkout in just three clicks, and you've got an amazing user-experience.
Shipping and Returns
The shipping options are exhaustive and flexible while delivery is quick and dependable. Packaging is the perfect size and comes with a pre-printed, adhesive return label along with simple return instructions.
Customer Support
Live chat, phone, and email support are all available Monday through Friday from 8:00 am to Midnight. Call inquiries require almost no hold time and representatives are simultaneously friendly and well-informed with all products. Email answers are equally helpful and can arrive in your inbox shockingly fast. Live chat takes seconds to connect and once through, like email and phone, answers are outstanding, helpful and straightforward.
About DVD Empire
DVD Empire was launched in 1997 with the goal to revolutionize the sale of DVDs on the Internet. Since then, DVD Empire has fast become one of the premiere Internet sites today by providing customers with an easy to use website, extensive product information, outstanding customer service, secure shopping, incredible in stock selection, and same day shipping. DVD Empire provides customers with extensive information while they shop. In-house reviews, customer comments, editorial articles, and interviews with the cast and crew are all available to help you make informed buying decisions.
Customer Service Information
Contact Information
8883831880
Call Support Hours:
M - F: 8:00 AM - 12:00 AM EST
Sat.: Closed
Sun.: Closed
Company Address:
(Not provided)
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 5 - 10 days
- Shipping free with $25.00 order
- Shipping cutoff time: 3:00 PM EST for Overnight / Next Day, Two Day, Standard Shipping
Return Process
Generally 30 day window for refund or credit;
Outstanding areas
- Fast email replies
- Helpful live chat support
- Intuitive site design
- Detailed product reviews
- Simple returns