STELLAService's take
BabyEarth.com was started in 2003 by its husband and wife founders who knew the intimate details of raising a child. Thanks to their parenting expertise, the duo grew the company to be one of the best in serving parents around the country. The company's down-to-earth mentality yields a friendly yet knowledgeable call support staff who are willing to quickly resolve any issue you may have. BabyEarth also boasts one of the largest selections of eco-friendly baby products in the market today, and considers customer service almost as important as the baby-safe products it sells.
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User Experience
Navigating BabyEarth.com is a pleasure. They have a huge selection of products (many of which are eco-friendly,) yet it's fast and easy to find whatever you are looking for. Product pages are loaded with information, pictures (some even have videos,) and reviews from other parents who have recently purchased each product. The shopping cart is clean and clear, and checkout is a breeze with a number of payment options.
Shipping and Returns
Orders from BabyEarth arrive very quickly, and their shipping policy is straightforward and easy to understand. BabyEarth also allows parents to shop with confidence by proudly boasting a no-hassle, 365 day return policy.
Customer Support
BabyEarth's customer support representatives are simply terrific. They are friendly, down to earth, and willing to go above and beyond to help you out. As an added bonus, we never had to spend more than 1 minute on hold when we called, and they responded to our emails in a matter of minutes. BabyEarth truly leaves you with the impression that they care about their customers.
About BabyEarth
While most couples are overwhelmed juggling two careers, an 18-month-old daughter and another one on the way, the husband and wife team of James and Heather Bendle decided it was the perfect time to start a new business. In 2003, the couple welcomed two new arrivals into their lives-a bouncing baby girl and a company, Baby-Wise, later named BabyEarth. To illustrate their commitment to corporate social responsibility, BabyEarth has implemented a variety of eco-friendly business initiatives. "If we advocate eco-friendly alternatives across all lines of business, we're truly living up to our name," says Heather.
Customer Service Information
Contact Information
8888682897
Call Support Hours:
M - F: 8:00 AM - 7:00 PM (CST)
Sat.: Closed
Sun.: Closed
Company Address:
(Not provided)
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 1 - 2 days
- Shipping free with $99.00 order
- Shipping cutoff time: 1:00 PM (CST) for Overnight / Next Day, Two Day, Standard Shipping
Return Process
Generally 365 day window for refund or credit; Re-stocking fees may apply;
Outstanding areas
- Friendly support staff
- Speedy refunds
- In-depth product info
- User-friendly navigation
- Fast email replies