TriSports.com operates in a down-to-earth manner that enhances the quality of their customer service. The company's customer support representatives are easy to chat with and provide genuine care to customers who require help. TriSports.com is especially unique in that they employ many green business practices. In addition to providing employees with an incentive to bike to work, TriSports offers a green shipping option so that customers can do their part. It's clear that TriSports.com takes the same approach in caring for the earth as it does for its customers.
The sleek, simple homepage makes navigation easy at TriSports.com and their search feature is particularly well developed. Product pages make it clear that the site is for serious triathletes with extensive product detail, serious (and helpful) customer reviews and availability on every item page. The "Trisports University" tab is cool and features blog posts, event postings, book suggestions and other triathlete goodies. The shopping cart is well organized and an easy four-click checkout means that shoppers can get offline and back to training quickly.
Shipping and Returns
Great international shipping options and several expedited shipping options are really nice and we love that they have a green shipping option. Deliveries arrive quickly in a resealable package with a personal, handwritten thank you note and a sticky return label. That's about as easy as it gets.
Extended phone, live chat and email support hours Monday through Friday make for convenient help, whenever you want it. Callers face no hold times and phone representatives who know everything about the products and are even excited to talk about them. Emails are usually returned in less than three hours and, like phone answers are direct, personal and informative. But their live chat support blows the others out of the water. Instant responses are friendly, helpful and knowledgeable while customer service representatives are committed to making you happy.
TriSports.com is an online and retail triathlon store created for triathletes by triathletes. Their goal is to provide the newest, highest quality and most essential products to triathletes. TriSports.com is dedicated to customer service and satisfaction, as well as to offering reasonable prices on unique products specifically designed to enhance your performance.
Customer Service Information
Call Support Hours:
M - F: 10:00 AM - 8:00 PM (EST)
- Est. Delivery Time (Standard): 1 - 5 days
- International shipping available
Generally 30 day window for refund or credit; Re-stocking fees may apply;
- Helpful live chat support
- Expert product reviews
- Simple returns
- Passionate support staff