Abt Electronics - Abt.com Customer Service Ratings at STELLAService

STELLAService's take

For over 70 years, Abt Electronics has remained focused on providing excellent service to each and every customer. Although the company began locally in Chicago, Abt has been able to translate its strong service proposition onto the Internet, creating loyal shoppers across the country. Abt.com offers a uniquely smooth user experience as well as effective live chat support on every page, two vital parts of the company's service offering. Also, with extended customer support hours every day of the week, and a knowledgeable support staff, customers can feel confident that an Abt employee is always there to assist. Whether you're a complete novice, or a seasoned pro when it comes to electronics, ABT's site and customer service representatives are very informative and helpful. The site is easy to navigate, the customer service representatives are easy to get in touch with, and ABT.com is easy to like.

User Experience

ABT's website stands out. Easy to navigate and use, with product pages that are simple enough for a beginner to understand, but meaty enough to satisfy electronics experts. Their daily blog discusses new products and technologies, and their Twitter and Facebook pages advertise ABT's deal of the day. ABT.com's checkout process is very fast and easy, and they accept a myriad of different payment options.

Shipping and Returns

ABT makes shipping easy with expedited shipping options, the ability to choose the date that your order arrives on, and free shipping on orders over $25. They even show a little extra love to their home town by offering free standard shipping anywhere in the Chicago area. Orders arrive quickly, and you can print pre-addressed return labels off of ABT.com if you wish to return the product that you bought.

Customer Support

ABT.com offers customer support 7 days per week via phone, email, and live chat. What's more impressive is that they offer all three of those options in English, Spanish, and Polish. The customer support team is eager to help, and (similar to the website,) they are equally happy to answer questions about basic product features, or to dive into the nitty gritty details.

About Abt Electronics

Abt Electronics began in 1936 when Jewel Abt gave $800 to her husband David to start a business. Originally named Abt Radio (since it only sold small electronics) Abt Electronics has since become the place to shop for many people in the Midwest. With a history of continuous growth in what is a very competitive business, Abt Electronics receives more than 90 percent of its business from repeat and referred customers.