Flowers - 1800Flowers.com Customer Service Ratings at STELLAService

STELLAService's take

It is no surprise why 1-800-flowers.com offers among the best customer service in the flower customer category. Their web site offers a world class online experience that incorporates an easy product selection and checkout process - a critical piece of their service proposition. In a business that involves a delicate and precise shipping process, 1-800-flowers.com is quick to inform and comfort you via email about every step in delivering your gift. We can't imagine that you'll have difficulty locating their 800 number, and when you do call, their friendly support staff is empowered to provide you with 100% satisfaction.

User Experience

1800flowers.com has a very well laid-out, intuitive home page. Finding what you're looking for is easy, even if you don't know exactly what you're looking for, and checkout is a breeze to boot. The site is far more fun to browse than you'd expect with features ranging from a 'Find a Gift Fast' box to their blog posts with decorating ideas for everything from the Super Bowl to the Chinese New Year. The site provides information and pictures of every arrangement, as well as suggesting certain arrangements for specific events and holidays. From the home page to the last page of the checkout process, 1800flowers.com is clear, fun, and easy to use.

Shipping and Returns

1800Flowers.com has pretty much every possible shipping option. You can ship your order all over the world; you can choose what date and time you'd like your order to arrive; you can choose from a number of expedited shipping options; (including same day delivery in some cases,) and you can even get deliveries on Sundays. It's clear that 1800Flowers goes out of their way to ensure your selection arrives exactly when and where you'd like.

Customer Support

Phone and email support are 24/7, and live chat is available everyday from 5:00am-10:00pm. The customer support team is very helpful, cheerful, and knowledgeable. You'll spend very little time (if any) waiting on hold, and they respond very quickly to emails. Suffice it to say that if you needed to send flowers out at 4:00am, but had a question about your order, the customer support representatives at 1800Flowers.com would be available and waiting to help.

About Flowers

Making people smile is no small accomplishment. It's an art and a passion that's been in their family for decades - it's what drove Jim McCann to open his first flower shop in 1976. It's not just in their business plan; it's actually how they see the world. For Flowers, delivering happiness is more than a nice thought - it's been their business practice for more than 30 years. And it's a job they're lucky to have. They know it. When someone gets their flowers they can tell they agree. It's as plain as the smile on their face.