1-800 Contacts - 1800Contacts.com Customer Service Ratings at STELLAService

STELLAService's take

Historically, purchasing contact lenses has been an arduous process. Thankfully, however, 1-800 Contacts came along with the mission of creating a superb online customer experience for each and every person seeking a new pair of lenses. With 24/7 call support, speedy email reply times, and easily accessible live chat agents, 1-800 Contacts is one of the most responsive and service-oriented online businesses in the marketplace. Furthermore, its staff is willing to go above and beyond to ensure your complete satisfaction, guaranteed.

User Experience

1800Contacts.com is sleek, user friendly, and efficient. The product information that they provide is clear and easy to understand, and each product page has consumer reviews, in case you'd like a testimonial. Checkout is easy (even more so if you're reordering something,) and they accept a number of payment options to make your life even easier.

Shipping and Returns

1-800-Contacts pretty much does everything possible to make their shipping process consumer friendly. They offer international shipping, expedited shipping, order tracking through their website, and order and shipping confirmation emails to keep you informed as to where your order is. Add in their 100% Satisfaction Guarantee, and shopping at 1800Contacts.com gets even more compelling.

Customer Support

1-800-Contacts' customer support team is there for anything you need, whenever you need it. Available 24/7 by phone, email, and live chat, they are very quick to respond (for both live chat and phone) and they are very friendly and helpful. More often than not, it feels like they're personally committed to helping you find a solution to your query. Email and live chat response times are lightning fast, and being put on hold is rare. It's quite clear that 1-800-Contacts takes their 100% Satisfaction Guarantee very seriously.

About 1-800 Contacts

As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of almost 10 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.