Signaling top-quality customer service across the Web
Look for Stella on the Web's best sites
We measure every store on 350+ service metrics
Always shop the best sites on the web
We measure the customer service of thousands of stores. We do this by becoming the customer ourselves and objectively evaluating every part of the shopping experience.
Check Stella before you check out:
- Search our site for company ratings
- Share feedback about your own customer service experiences with us
The new Stella Monthly Benchmarks, which will be issued on the third Wednesday f every month, was created to provide consumers with a trusted guide for smarter shopping, while offering retailers an independent, reliable benchmark for measuring and enhancing customer service.
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Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. Learn more