Signaling top-quality customer service across the Web
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We measure every store on 350+ service metrics
We measure the customer service of thousands of stores. We do this by becoming the customer ourselves and objectively evaluating every part of the shopping experience.
The new STELLA Monthly Benchmarks, which will be issued on the third Wednesday of every month, was created to provide consumers with a trusted guide for smarter shopping, while offering retailers an independent, reliable benchmark for measuring and enhancing customer service.
Let the STELLAService seal be your guide to the online stores with the best customer service. Learn more
Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. Learn more