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Before a Crisis Hits, Create a Customer Service Action Plan

1.31.14

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Want to beat Amazon? Best Buy might offer a clue

1.29.14

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How Zappos Saved Christmas When A Third Of Retailers Screwed Up Delivery

12.27.13

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How to return that awful sweater from Mom—without asking her for the receipt

12.26.13

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Which Companies Are Winning the Online Delivery Race?

12.24.13

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Google Turns to Startup StellaService to Power Google Trusted Store Ratings

5.29.13

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Google Licenses Data From StellaService for E-commerce Push

5.29.13

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Google to license retailer ratings from StellaService

5.29.13

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Google to boost e-retailer ratings with StellaService data

5.29.13

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Google ramps up its e-commerce focus with new partnership

5.29.13

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Data Firm StellaService Raises Funding

2.27.13

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Proof of concept, check. Big Series B round, check. StellaService's next move? Become the Nielsen of customer service

2.27.13

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Looking For Your Missing 1800Flowers Valentine's Day Delivery? Use Twitter, Not The Phone, Study Says

2.17.13

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Returning gifts gets easier . . . and harder

12.26.12

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Multichannel Customer Service: Best Practices for Building Retail Loyalty

12.7.12

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As You Like It: Retailers Explore The Fine Art of Good Customer Service

8.30.12

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Looking to Save Money on Back-to-School Supplies? Don't Shop Online

8.17.12

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Twitter Lets Customers Skip Recordings, And Make Choices

8.15.12

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Tips For Getting a Reply to Customer Service Emails

7.23.12

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Attention, Shoppers: The Dot Com Stores Whose Customer Service Stays Up All Night

7.20.12

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Here's A Handy List of Online Stores That Offer 24/7 Call Support

7.19.12

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How to Get the Online Customer Service You Want

6.27.12

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Customer Service Via Twitter? Some Companies Are On It, Others Not So Much

6.1.12

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A customer service badge helps boost BabyAge.com's conversion rate

5.17.12

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Can't someone please fix online shipping, already?

4.13.12

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Which companies respond quickest (or not at all) on Facebook?

3.27.12

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Reimagining the future

1.7.12

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Returns of online holiday gifts to hit record

1.2.12

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Cyber meltdown: Hot shopping season affecting service for many online retailers

12.22.11

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Pushing Envelope on Last-Minute Shipping

12.20.11

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Get Better Customer Service, Fast

6.14.11

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StellaService Strives to Give E-tailers Credibility They Desire

3.29.11

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PriceGrabber Partners With StellaService To Bring More Transparency To Online Shopping 4.17.14

Online Shoppers Can Now Access StellaService Customer Service Performance Data Via PriceGrabber Network

Online Shoppers Can Now Access StellaService Customer Performance Data Via Google Trusted Stores 10.18.13

Online Shoppers Can Now Access StellaService Customer Performance Data Via Google Trusted Stores

StellaService and Google To Help Online Shoppers Make More Informed Online Shopping Decisions 5.29.13

StellaService customer service performance data will be used within Google offerings, including Google Trusted Stores, a selective certification program that helps shoppers identify the best online stores

StellaService Raises $15 Million in Funding to Accelerate Rapid Growth, Releases First-Ever Customer Service Analytics Platform 2.27.13

New capital will support the launch of Stella Metrics, the first customer service analytics platform for monitoring, benchmarking and improving the end-to-end service experience of online retailers

StellaService Releases Stella Metrics™, the First-Ever Customer Service Syndicated Data and Analytics Platform 2.27.13

Tapping data collected through StellaService’s daily evaluations, Stella Metrics™ delivers an objective lens for monitoring, benchmarking and improving the end-to-end service experience for online retailers

As Holiday Shopping Season Enters Home Stretch, StellaService Recognizes Leading Internet Retailers For Outstanding Customer Service 12.14.12

Sheplers, JustFab, Chewy, Coastal.com, and PacSun among retailers now displaying industry seal that has been proven to drive sales and performance

StellaService Launches“Stella Monthly Benchmarks," First-ever Ranking of Nation's Best Customer Service Providers 11.21.12

The only independent report of its kind, Stella Monthly Benchmarks will rank the customer service performance of the nation’s largest online retailers.

Customer Service Emerges As 2012 Priority For Retailers 3.12.12

Already this year, more than 50 online retailers have rushed to display the StellaService seal.

Delivering Seamless Online Customer Experiences Proved To Be A Challenge For Top Retailers This Holiday Season 2.2.12

Only Six Retailers, Led by L.L. Bean and Overstock, Provided First-Rate Customer Service and Website Performance Satisfaction, According to StellaService and Compuware Study

Seventy-Six Percent of Top Retailers Fail to Deliver Seamless Online Customer Experience During Record-Breaking Holiday Shopping Weekend 12.7.11

Study by StellaService and Compuware Reveals Top 25 Retailers Struggled to Provide First-Rate Customer Service and Performance Satisfaction

StellaService Announces $5M in Series A Financing 11.2.11

The first independent customer service ratings provider for online retailers, today announced it has closed a $5 million round of Series A funding

Study: Office Depot and SierraTradingPost.com Rank First for Fastest Phone and Email Customer Support Among Top 100 Online Retailers 6.13.11

New study from StellaService ranks call hold and email response times

Online Retailers Line Up To Get Rated By Web's First Independent Company Evaluating Customer Service Quality 4.20.11

Dozens of stores enlist shoppers to help get rated by StellaService

StellaService Secures $2M Investment 3.21.11

Battery Ventures and DFJ Gotham Lead Recent Financing, StellaService to Amplify Customer Service Ratings Platform and Expand Marketing Efforts with New Website

Top Rated Internet Retailers For Customer Service Proudly Displaying the StellaService Seal 7.20.10

As Studies Continue to Show Americans Spend More With Companies that Provide Excellent Customer Service, Leading e-Retailers Are Excited to be Awarded and Displaying the StellaService Seal

New Comparison Shopping Engine Zoko Turns to StellaService for Detailed Merchant Ratings 7.8.10

Partnering With StellaService, Zoko Benefits Shoppers as Merchants Compete on Price and Customer Service

StellaService Introduces its Search Integration with TheFind.com 7.8.10

StellaService to Bring Customer Service Ratings and Seals for Online Retailers to Their Product Listings on the Fast Growing Top 3 Shopping Engine

Great Online Customer Service is Worth USD $17.3 Billion per Year 3.18.10

StellaService teams up with Ovum to reveal the value of great customer service; Releases its first list of elite online retailers