The Customer Service performance Platform
Objectively measure your customer service performance.
Benchmark your service performance against specific competitors.
Identify specific areas for improvement.
STELLA Metrics™ is the first solution that allows you to objectively measure your store's customer service performance and see exactly how you stack up against the competition. We secret shop thousands of online retailers using a KPMG audited process so you can keep tabs on exactly how your performance stacks up.
STELLA Metrics™ helps you:
Objectively measure and monitor your customer service performance across hundreds of metrics Benchmark your service performance against specific peers and competitors Identify areas for improvement to differentiate your service experience
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